Booking Manager

A diary that fills itself.

What it replaces

The back-and-forth of agreeing a time by mail, and the no-shows nobody had time to chase.

The job

Books, reminds, and recovers no-shows over mail and your web form. Reads the request, finds the slot, confirms it, and follows up so the diary stays full. Client names and appointment histories stay in your building.

What it does

• Takes booking requests by mail or web form
• Reads what was actually asked for, awkward ones included
• Finds and confirms the slot against your real calendar
• Sends reminders on your schedule
• Chases no-shows and offers the freed slot to the waiting list

What you get

• A diary filled to the rules you set
• Confirmations and reminders sent on time, in your wording
• A cancelled slot offered to the waiting list automatically
• Anything outside the rules handed to a human, thread attached

How far it goes on its own

Books, reminds and rebooks unattended within the rules you set. Anything outside them is handed to a human with the thread attached.

Where it is weak

• Mail and web only. If customers book by phone, a human still answers it.
• Your booking rules have to be written down first — buffers, travel time, double bookings, and the regular who always wants Friday afternoon.

What leaves your building

• Your calendar provider and your mail provider, both of which already hold this data.
• NOT the telephone. We do not build live phone answering.

Works with

• Google · Microsoft calendars
• Mailbox and web form intake
• SMS and mail reminders